Refund Policy

Last updated: 27/11/2025

1. Introduction

This Refund Policy applies to all services purchased through www.neuroclean.co.uk. Neuroclean provides specialist cleaning and support services designed to uplift and transform living spaces with care and professionalism. Because our work involves time, labour, and personalised service delivery, refunds are limited to specific circumstances outlined below.

2. Services Covered

Refunds apply to services booked online, including but not limited to:

Standard Clean
Hazard Clean
Home Decluttering
Pay It Forward

3. Completed Work

Once a service has been carried out, no refunds will be issued.
Payment made for completed work is final, as services cannot be “returned” once delivered.
This ensures fairness to both the client and Neuroclean staff, who dedicate time and resources to each booking.

4. Cancellations & Rescheduling

Cancellations made more than 48 hours before the scheduled appointment: eligible for a full refund or reschedule at no extra cost.
Cancellations made within 48 hours of the appointment: subject to a cancellation fee of up to 50% of the service cost.
Failure to attend or provide access on the day of service: full payment will be retained, and no refund will be issued.

5. Deposits & Prepayments

Deposits or prepayments are non‑refundable unless Neuroclean cancels the booking.
In the event Neuroclean cannot fulfil a booking, clients will be offered either a full refund or the option to reschedule.

6. Exceptional Circumstances

Refunds may be considered in rare cases where:

Services were not delivered due to fault on Neuroclean’s part.
A booking was charged in error.

7. How to Request a Refund

To request a refund or discuss a cancellation, please contact us at:

Neuroclean Email: resetwithneuroclean@gmail.com Phone/WhatsApp: 07308138465 Hartlepool, UK

8. Governing Law

This Refund Policy is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.