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Privacy Policy

1. Introduction

Neuroclean (“we”, “our”, “us”) operates this website to showcase our services, blog content, and unique approach to cleaning and support work. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, subscribe to our newsletter, or purchase services.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you interact with our website, we may collect:

  • Personal details: name, email address, billing information (via PayPal, bank transfer, or QuickBooks).

  • Newsletter subscription data: email address when you opt in.

  • Technical data: IP address, browser type, device information, collected via Wix Analytics and Google Analytics.

  • Transaction data: payment records processed securely by PayPal and QuickBooks.

We do not store payment card details ourselves.

3. How We Use Your Information

We use your information to:

  • Provide and manage services you purchase.

  • Process payments securely.

  • Send newsletters and updates (only if you subscribe).

  • Improve our website through analytics.

  • Comply with legal and tax obligations.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent: when you subscribe to our newsletter.

  • Contractual necessity: to provide services you purchase.

  • Legal obligation: for tax and accounting records.

  • Legitimate interests: to improve our website and services.

5. Sharing Your Information

We share data only with trusted third parties:

  • Wix (website hosting and analytics).

  • Google Analytics (site performance tracking).

  • PayPal & banking providers (payment processing).

  • QuickBooks (accounting and invoicing).

These providers process data on our behalf and are required to protect it.

6. International Visitors

Although our services are aimed at people in England and the UK, visitors from outside the UK may access our site. If data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses).

7. Data Retention

We keep personal data only as long as necessary:

  • Newsletter data until you unsubscribe.

  • Transaction records for up to 6 years (for tax/legal compliance).

  • Analytics data as per Wix/Google retention policies.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Withdraw consent (e.g., unsubscribe from newsletters).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies & Tracking

We use cookies and similar technologies to improve site performance and measure traffic. You can manage cookie preferences through your browser.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Neuroclean Email: Resetwithneuroclean@gmail.com

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